Frequently Asked Questions
How can I contact you regarding an order?
If you have a question about an existing order or a potential purchase, please use the form located under 'Contact' at the top-left corner of this page. Alternatively, you can send an email to shop@valerielin.com. If you placed an order please include your order number.
Payment Methods?
All payment methods are listed once you are at the checkout. You have the option to pay using various payment methods, such as PayPal, Klarna, credit or debit cards (including Amex and Visa, Mastercard), and others. Cryptocurrency is not currently accepted as a payment method.
Shipment & Return policy
After you placed an order it will take up to 1 week until I send out your order.
You will be notified once I send out your order and receive a tracking number via email.
International shipping typically takes 3-4 weeks. Please note that
customers outside the country of origin (Germany) may be responsible for paying import fees upon delivery.
This print release operates on a pre-order model. All orders are final. Returns are accepted if there is fault with the product upon delivery.
If you have any questions please contact shop@valerielin.com
Limited Print Edition Request
While I don't frequently release print editions, you're welcome to reach out to me by sending an email to shop@valerielin.com.
I'll consider your requests and take it into account when selecting a painting for a Fine Art Print Edition in the future.